Quality policy

What we commit to

• Only addresses the receiving mail server confirms as deliverable are delivered.
• Only delivered leads are charged. You never pay for the gap between what you ordered and what filled, and you do not have to ask for the difference back.
• Every result is reviewed by a person before final delivery.
• A delivered row that bounces, or that is not the business you ordered, is replaced or refunded for fourteen days after delivery — whichever of the two you prefer.
• Support is read by a person, and answered within one business day.
• A CRM export you upload for suppression is deleted once your order is fulfilled.
• Your delivered file stays available for thirty days, then is removed.

What we do not claim

• A LeadProof list says a business exists, is reachable, and matches your filters. It does not say the business is shopping, hiring, or dissatisfied with its current supplier. We sell no intent signal and no technographic data, and any page implying otherwise is wrong. Observed 2026-08-02.
• We deliver the business's published contact address, not a named individual's direct line or personal inbox. If your outreach depends on reaching a specific person by name, this is the wrong product. Observed 2026-08-02.
• Every run recorded above is US. Orders outside the US are accepted and the engine is not US-specific, but we have no measured fill rate for them yet, and we will say so rather than imply otherwise. In markets where small businesses commonly have no website, expect a lower fill rate and set the review bar lower. Observed 2026-07-27.
• Google Maps category matching is approximate. In the 2026-07-23 HVAC build, a roofing company appeared in the results for an HVAC search because Maps treats the two as adjacent trades. Broad trade searches are the most affected; specific category wording is the mitigation. Observed 2026-07-23.

If something in your file is wrong

Write to support@leadproof.co with the order number and the rows in question, within fourteen days of delivery. A person reads that inbox and answers within one business day.

You choose the remedy: replacement leads at no charge, or a refund of what those rows cost. Not our choice between the two, and no store credit you have to spend with us to collect on our own mistake.

We can be this straightforward about it because every delivered row is kept alongside the verification verdict that cleared it and a link to the listing it came from. A disputed row gets checked against our own record rather than argued about, which protects you from a brush-off and us from a blanket claim.

Rows we replace or refund

An address that bounces on your first send despite being delivered as verified. A row that is not the business you ordered — wrong establishment, or an address that turns out to belong to someone else on the page, such as the vendor failure documented below. A row duplicated inside the same file.

Rows we do not

A business that reads your message and does not reply, or replies that it is not interested. That is the outcome of your outreach, not a defect in the data, and any data seller promising to make good on it is selling you something it cannot deliver.

Why fourteen days rather than forever

Verification records what the mail server said at build time. A mailbox that stops accepting mail six weeks later was not mis-sold to you, and an unlimited window would be a promise we started reading narrowly the first time it cost us real money. A short window we honour without argument is worth more than a generous one we would fight you over.

How we handle being wrong

Every observation on this site carries the date it was made. When one stops being true, the page changes.

Bugs of ours that reached a customer file are documented on the methodology pages next to the rule that now prevents them. The vendor-address failure is the current example, and it stays up.

• On 2026-07-23 a font foundry's address was delivered as a lead, because it appeared in the markup of the business's own website. Web-vendor domains — font foundries, site builders, CDNs, agencies — are now excluded by rule, and the exclusion has unit tests. The general class of failure (an address on a page that does not belong to the business) is one we actively hunt rather than consider closed. Observed 2026-07-23.

Questions

What if you deliver fewer leads than I ordered?

You are only charged for what was delivered, and you do not have to ask for the difference back. We look at a short result before releasing it, and may keep searching first — but you are never billed for the gap.

What if an address you verified still bounces?

Tell us within fourteen days and you pick the remedy: replacement leads at no charge, or a refund of what those rows cost. Verification records what the mail server said at build time, so a bounce means the mailbox changed or we got it wrong — and the second one is ours to make good.

How quickly does someone answer support email?

Within one business day. Every reply is approved by a person before it is sent.

Is every order reviewed by a person?

Yes. A human reviews the result before the file is released.

How long do you keep my delivered file?

Thirty days, so you can re-download it. Then it is removed.